What To Do If…

My child isn’t settling in

Children take different amounts of times to settle in and it’s not unusual for children to cry only at arrival and departure times. If you are worried, please speak to your nursery manager who will be able to advise you on the best action to take.

My child is sick

If your child is sick, you should keep them at home until they are well enough to come back to nursery. Please call the nursery by 10am to inform us that your child won’t be coming in so that we know not to expect your child and advise other parents should your child have been contagious. If your child has been prescribed antibiotics your child will be required to wait 48 hours before returning to nursery.

I’m running late to collect my child

If you are unavoidably delayed and expect to be late collecting your child from nursery please contact the nursery as soon as possible to advise them so that they can arrange staff cover. Children who are collected after 6pm will be subject to a late charge of £1 per minute.

I can’t bring my child in/ we are going on holiday

Please let the manager know if your child will not be attending nursery for any length of time.

Financial difficulties

If you are experiencing financial difficulties please contact your Nursery Manager as soon as possible.

We are leaving the nursery

One month’s written notice is required when withdrawing your child from nursery. We are happy for this notice to be e-mailed as long as you have received confirmation from the nursery that the e-mail has been received. Should one month’s notice not be given, the deposit will be retained in lieu of notice.

Feedback or concerns

If you have any feedback or concerns please call or e-mail your nursery manager or Katya.

Extra sessions/cancelling a session

If you would like to book extra sessions or cancel an extra session at nursery please contact your nursery manager in the first instance. 48 hours notice must be given if you no longer wish your child to attend the booked extra sessions otherwise they will be charged for. We do not provide occasional session swaps or holiday make-up sessions.

If you would like to download and print out a copy of these guidelines then click the link below:-

Cybertots What To Do If PDF

Cybertots News

  • LOL: poems
    Friend of Cybertots Martin Pierce has just published his new book LOL, which is a collection of poems.

    LOL: Poems by Martin Pierce

    It's a great way to introduce children to poetry and until Tuesday 13th December you can download a free copy for your Kindle from the link below:-
    LOL: poems by Martin Pierce

    New Cybertots nursery open in the Great West Quarter
    Cybertots have opened a brand new, innovative and ultra modern nursery in the Great West Quarter in Brentford.

    GWQ Preview Image

    For more information please visit the Cybertots at GWQ page on this site.

    Cybertots in The Chiswick Herald

    Ealing Times Article

    Local day care nursery managers and Ruth Cadbury MP welcomed Caroline Dinenage MP, Minister for Early Years and Childcare to Isleworth on Thursday 3rd November 2016. They explained their concerns regarding the Government’s plan to double the hours of free childcare for parents...

    For more information please click on the picture above.

Contact Us

95 Templeman Road

Hanwell

London

W7 1AS

Telephone: 020 8566 6260

1 Avenue Crescent

Acton

London

W3 8ES

Telephone: 020 8752 0200

Thorndike Avenue

Northolt

London

UB5 5LA

Telephone: 020 8845 7540

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Ealing

London

W13 0JF

Telephone: 020 8997 3990

Unit 1

Trico House

Ealing Road

Brentford

London

TW8 0GD

Telephone: 020 8560 5821

                   020 8568 4933