What To Do If…
My child isn’t settling in
Children take different amounts of times to settle in and it’s not unusual for children to cry only at arrival and departure times. If you are worried, please speak to your nursery manager who will be able to advise you on the best action to take.
My child is sick
If your child is sick, you should keep them at home until they are well enough to come back to nursery. Please call the nursery by 10am to inform us that your child won’t be coming in so that we know not to expect your child and advise other parents should your child have been contagious. If your child has been prescribed antibiotics your child will be required to wait 48 hours before returning to nursery.
I’m running late to collect my child
If you are unavoidably delayed and expect to be late collecting your child from nursery please contact the nursery as soon as possible to advise them so that they can arrange staff cover. Children who are collected after 6pm will be subject to a late charge of £1 per minute.
I can’t bring my child in/ we are going on holiday
Please let the manager know if your child will not be attending nursery for any length of time.
If you are experiencing financial difficulties please contact your Nursery Manager as soon as possible.
We are leaving the nursery
One month’s written notice is required when withdrawing your child from nursery. We are happy for this notice to be e-mailed as long as you have received confirmation from the nursery that the e-mail has been received. Should one month’s notice not be given, the deposit will be retained in lieu of notice.
Feedback or concerns
If you have any feedback or concerns please call or e-mail your nursery manager or Katya.
Extra sessions/cancelling a session
If you would like to book extra sessions or cancel an extra session at nursery please contact your nursery manager in the first instance. 48 hours notice must be given if you no longer wish your child to attend the booked extra sessions otherwise they will be charged for. We do not provide occasional session swaps or holiday make-up sessions.
If you would like to download and print out a copy of these guidelines then click the link below:-